Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

UK Delivery Rates
Standard Delivery – £3.50

Rest of Europe Delivery Rates
Standard Delivery – £15

International Delivery Rates
We ship to over 100 countries around the world including North America, the Middle East, Asia and Australia.

North America
Standard Delivery – £25

Asia & the Middle East
Standard Delivery – £10

Australia
Standard Delivery – £13

Please see our Returns and Delivery details below each product for more info.

Which payment methods are accepted in the Online Shop?

We accept PayPal, Apple Pay, Stripe, and all major credit cards.

How long will delivery take?

Domestic Deliveries may take 3-5 days while International Deliveries may take 20-30 days to arrive depending on your location. These are only estimates so please allow time for unexpected delay, we currently do not offer express or next day deliveries but we hope to do so eventually.

How secure is shopping in the Online Shop? Is my data protected?

Our website is fully up to date with all internet security protocols.

What exactly happens after ordering?

After you have placed an order, we will send you an order confirmation within 24 hours. Within 2-3 days we will send you another e-mail confirming the dispatch of your order and the tracking information. If you don’t receive these notifications within the stated duration, kindly send us an e-mail at support@tramphaus.com

Do I receive an invoice for my order?

You will receive a confirmation of your order by email. You will have direct correspondence with the team throughout the process.

Send us an email